When an order is placed on our website, you will receive a confirmation email confirming we have received your order and it is being processed. You will receive a second email from us acknowledging your order has been dispatched with a tracking number where applicable.
All products are subject to availability. Our display of products on our website is an invitation and not an offer to sell those goods to you. An offer is made when you place the order for your products.
If products that you order are out of stock, subject to a delay or the price is higher than that shown on your order, we will try to contact you at the email address you provided when placing your order. If we cannot contact you or receive no response to our email, we will continue to process any remaining products on your order. We will not supply a replacement product without your authorisation. If you would like to cancel your order please see returns section of our policy.
Click & Collect
Customers are able to purchase on our web site and collect in person in our store in Killybegs, Co Donegal, Ireland. Please apply clickandcollect in Promo code at check out in order to avoid shipping costs being added to your order. Please note this discount can only be used when you are collecting your purchases in person from our store,
Standard Delivery IS ONLY AVAILABLE PRESENTLY TO
Ireland, Northern Ireland, Scotland and UK Shipping
Free Shipping on orders over €30. Use Promo freeship. We charge €4.95 postage. All orders received before 2pm Monday to Thursday with a delivery address in Ireland and Northern Ireland should be received by the customer within 48 hours. Orders placed on a Friday and over the weekend will be dispatched on a Monday.
Our chosen postal partner for Ireland and Northern Ireland is DPD registered postal service. On occasion we will use An Post & Royal Mail, depending on item ordered.
Scotland & UK Deliveries
Free shipping on orders over €30. Use promo Code freeship. We charge €4.95 postage. All orders received before 2pm Monday to Thursday with a delivery address in mainland Scotland and UK should be received by the customer within 3-5 working days. Orders placed on a Friday and over the weekend will be dispatched on a Monday morning.
We mainly use DPD registered postal services along with An Post , Royal Mail and Parcel Force. The choice of carrier depends on the type of item being dispatched.
More Information on DPD
For all parcels dispatched using this method, the recipient will receive a notification email to confirm the goods have been dispatched along with a track and trace number. You can check the status of your order on www.dpd.ie.
Europe & Rest of World : The shipping cost is set for LIGHT WEIGHT ITEMS ONLY i.e scarves, Jewelry, handbags, stationery, books. WE WILL MAKE FINAL DECISION ON WHAT WE CONSIDER LIGHT.. email firstname.lastname@example.org
The cost of postage varies depending on the region - rates range from €11 for single LIGHT item + €3 for each additional LIGHT item. For heavier products such as Newgrange living /Galway giftware, dinner sets etc. cost of postage can range between €55.00 and €90.00, if cost of shipping is over cost charged, we will contact you for extra cost or give you option to cancel with full refund. Delivery can take up to at least 10 working days to European countries and 20 days for Rest of World. Unfortunately we are unable to offer any discount code for shipping on orders. Orders will be cancelled if discount is inadvertently applied. We are not responsible for any custom charges.
We do not ship goods to the following countries - Bulgaria, Iceland, Romania, Tunisia and Turkey. We reserve our right to cancel a transaction to these areas. If you would like to purchase goods from any of the countries listed above please call us on 0035374973168