The product you return must be in the original new, unused, and unworn condition with tags attached and in original packaging. It is our policy to return goods to the purchaser if we suspect that any product has been used. Please if returning breakable items, ensure you have packaged securely , no refund will be applied if item is damaged.

We do not cover cost of returning item.

Following inspection an email shall be sent confirming receipt and you will be refunded the amount due through the original method of payment, excluding original postage charge if relevant.

You should expect to see the refund in your account within 5 working days from receipt of this email; however some banks may take longer.

When you buy an item online, by law, you have 14 days to return it. And that's 14 days from when it arrives.

That's because under the Consumer Contracts Regulations, you have the right to see a product in its actual form (rather than just simply a photograph) before making your final decision. This 14-day time frame is known as the 'cooling off period'.

NB : United Kingdom Customers SHIPPING SORRY PRESENTLY UNAVAILABLE

Please be aware that if you are ordering for delivery to the UK, that as from January 1st 2021 when the Brexit Transition period ends you may see some changes when you shop from SweetNews.

These changes could include:

VAT, if applicable, being due in the country of delivery, or your package may be subject to customs duties, taxes and fees. These costs will be payable by the person receiving the goods.

Any returns from the UK may incur costs including transport costs, as well as any associated import fees or customs where applicable. These costs will be payable by the person returning the goods.

Only when we are aware of all costs associated with the returned goods, can we then refund your payment.